Pixeleasels Delivery & Refunds Policy
At Pixeleasels, we strive to provide a seamless experience when purchasing our AI-generated digital graphics. This Delivery & Refund Policy outlines how our products are delivered and under what conditions refunds may be issued. By purchasing from our website (https://pixeleasels.com), you agree to the terms described below.
Delivery of Digital Products
All products sold on Pixeleasels are AI-generated digital graphics. Upon successful payment, the products are made available for download immediately or within a few minutes. No physical products will be shipped.
- Instant Delivery: Once your payment is confirmed, you will receive an email with a download link to access the purchased content. You can also access the download link directly through your account on our website.
- Download Limitations: You may download the purchased content up to the number of times specified in your purchase agreement. If you encounter any issues accessing the files, please contact our support team at info@pixeleasels.com.
Download Issues
If you experience any issues downloading your purchased files, we recommend the following steps:
- Check your internet connection and ensure that you have enough storage space on your device.
- Try using a different browser or device to download the content.
- If the problem persists, please contact our support team at info@pixeleasels.com with your order number, and we will work to resolve the issue promptly.
Refunds
Since our products are digital and instantly accessible, refunds are generally not offered after the files have been downloaded. However, exceptions may be made under certain circumstances:
- File Corruption or Errors: If the digital file you purchased is corrupted, incomplete, or cannot be opened, and we are unable to provide you with a working replacement, you may be eligible for a refund.
- Duplicate Purchases: If you accidentally purchased the same product more than once, you may be eligible for a refund for the duplicate charge.
- Unauthorized Charges: If you believe that your account was charged without your authorization, please contact us immediately. After reviewing the transaction, we may issue a refund if the charge is deemed unauthorized.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Send an email to info@pixeleasels.com with your order number, a detailed description of the issue, and any relevant screenshots or evidence.
- Evaluation: Our team will review your case and determine whether you qualify for a refund based on the conditions outlined in this policy.
- Response Time: We aim to respond to refund requests within 3-5 business days. If approved, the refund will be processed and credited to your original payment method within 5-10 business days, depending on your payment provider.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: Refunds are not provided if you simply change your mind after making a purchase or if you no longer need the product.
- Downloaded Content: Once the digital files have been successfully downloaded, the purchase is considered final, and refunds will not be issued unless the content falls under one of the eligible conditions outlined above.
- Compatibility Issues: It is your responsibility to ensure that the product is compatible with your device or software. We encourage you to review the product description carefully before completing your purchase.
Cancellation of Orders
Orders for digital products cannot be canceled once the download link has been provided. If you encounter any issues with the content, please contact our support team, and we will work with you to resolve them.
Contact Us
If you have any questions or concerns regarding the Delivery & Refund Policy, feel free to reach out to our support team at:
Sotus Telecom Ltd
Studio No. 15, 2 Old Brompton Road
London, England, SW7 3DQ
Email: info@pixeleasels.com